: Politique de confidentialité

  • Politique de Confidentialité – WakeUp by Vero & Podia

    Dernière mise à jour : 13/08/2025

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    1. Champ d’application

    La présente politique décrit la manière dont WakeUp by Vero (Véronique Cruz-Mermy) et Podia Labs, Inc. (prestataire d’hébergement et de services) collectent, utilisent et protègent vos données personnelles.

    Elle couvre :

    Les traitements réalisés directement par WakeUp by Vero (formations, coachings, lectures akashiques, méditations, site web).

    Les traitements réalisés par Podia lorsque vous utilisez la plateforme pour accéder à nos contenus.

    Lorsque WakeUp by Vero traite vos données, la présente politique s’applique.

    Lorsque Podia traite vos données (ex. gestion du compte, cookies propres à Podia, hébergement, sécurité), la politique de Podia (ci-dessous) s’applique.

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    2. Responsable du traitement

    WakeUp by Vero – Véronique Cruz-Mermy

    Haute-Savoie – France

    📩 Contact : veroniquecm74@gmail.com

    Podia Labs, Inc.

    315 W 36th St., New York, NY 10018 – USA

    📩 Contact : hello@podia.com

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    3. Base légale des traitements (article 6 RGPD)

    Consentement : pour l’envoi de newsletters, l’utilisation de cookies, etc.

    Exécution d’un contrat : pour fournir les services achetés.

    Obligation légale : par exemple, conservation des factures.

    Intérêt légitime : amélioration des services, prévention de la fraude, sécurité.

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    4. Données collectées par WakeUp by Vero

    Identité : nom, prénom

    Coordonnées : email, adresse, téléphone (si nécessaire pour facturation)

    Historique d’achats et d’accès aux formations

    Échanges via formulaires, email ou forum privé

    Données techniques (adresse IP, navigateur, logs)

    Données de paiement (gérées par Stripe/PayPal – WakeUp by Vero n’a pas accès aux numéros de carte)

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    5. Finalités des traitements

    Fourniture des services achetés (formations, coachings, méditations)

    Gestion des comptes utilisateurs et de la facturation

    Support client et réponses aux demandes

    Envoi d’informations et de contenus (si consentement)

    Amélioration des services et contenus

    Respect d’obligations légales et fiscales

    Sécurité et prévention de la fraude

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    6. Destinataires des données

    Podia : hébergement, gestion de compte et de plateforme

    Prestataires de paiement : Stripe, PayPal

    Outils email/support/analytics : ex. Google Analytics, service mailing

    Autorités légales (si obligation)

    Aucun partage à des fins commerciales sans votre accord explicite.

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    7. Durées de conservation

    Clients : 3 ans après le dernier contact

    Facturation : 10 ans (obligation légale)

    Cookies et mesure d’audience : jusqu’à 13 mois

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    8. Cookies et consentement

    Ce site utilise des cookies pour :

    Assurer son bon fonctionnement

    Mesurer l’audience

    Améliorer l’expérience utilisateur

    Lors de votre première visite, un bandeau vous permet d’accepter ou refuser les cookies non essentiels, conformément aux recommandations CNIL.

    Vous pouvez également gérer vos préférences via les paramètres de votre navigateur.

    Les cookies propres à Podia relèvent aussi de leur politique.

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    9. Sécurité

    Nous mettons en œuvre des mesures techniques et organisationnelles (HTTPS, contrôle d’accès, sauvegardes).

    Aucun système n’étant infaillible, nous faisons tout pour réduire les risques au minimum.

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    10. Transferts hors UE

    Certaines données peuvent être traitées en dehors de l’Union européenne (notamment par Podia).

    Ces transferts sont encadrés par des garanties appropriées (clauses contractuelles types ou cadre de conformité du fournisseur).

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    11. Vos droits (RGPD)

    Vous disposez des droits suivants :

    Accès à vos données

    Rectification

    Effacement

    Opposition

    Limitation du traitement

    Portabilité

    Retrait du consentement

    📩 Pour exercer vos droits : veroniquecm74@gmail.com (réponse sous 30 jours)

    📩 Pour les traitements Podia : hello@podia.com

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    Politique de Confidentialité de Podia (Original, non modifiée)

    This Privacy Policy describes the policies and procedures of Podia Labs, Inc. (“Podia”, “we”, “our” or “us”) on the collection, use and disclosure of your information on www.podia.com (the “Site”) and the services, features, content or applications we offer (together with the Site, the “Services”).

    We receive information about you from various sources, including:

    (i) if you register for the Site and the Services, through your user account on the Services (your “Account”);

    (ii) your use of the Services generally; and

    (iii) from various third party websites and other services.

    All defined terms not defined herein shall have the meaning ascribed to them in the Terms of Service, available at https://www.podia.com/terms.

    What does our policy cover?

    This Privacy Policy covers Podia’s processing of Personal Data that Podia gathers when you are accessing and using the Services. As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure.

    This Privacy Policy also covers Podia’s treatment of any Personal Data that Podia’s business partners share with Podia or Podia shares with its business partners. This Privacy Policy does not apply to the practices of third parties, and their sites, services or applications that Podia does not own or control, or to individuals that Podia does not employ or manage (“Third Parties”). While we attempt to provide access only to those Third Parties that share our respect for your privacy, we cannot take responsibility for the content, actions or privacy policies of those Third Parties. We encourage you to carefully review the privacy policies of any Third Parties you access.

    If you are a resident of the European Union, United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under European Union Regulation (EU) No. 2016/679 of 27 April 2016, also known as the General Data Protection Regulation or GDPR (the “GDPR”) with respect to your Personal Data, as outlined below. Podia may be the controller of your Personal Data processed in connection with the Services for purposes of the GDPR. If you have any questions about this Privacy Policy or whether any of the following applies to you, please contact us at hello@podia.com.

    Note that we may also process Personal Data of our users’ own customers, end users, or employees in connection with our provision of services to customers, in which case we are the processor of Personal Data for purposes of the GDPR. If we are the processor of your Personal Data (i.e., not the controller) for purposes of the GDPR, please contact the controller of your Personal Data (i.e., the user or individual providing the course, product, or other offering in connection with which you provided your Personal Data) in the first instance to address your rights with respect to such data.

    What Personal Data does Podia Collect From You?

    We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.

    Information we collect directly from you:

    We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:

    First and last name

    Email address

    Billing zip code and/or country of residence

    By providing Personal Data of others to Podia, you represent that you have authority to do so. All information that you enter or upload about your non-users will be covered by Podia’s Terms of Service, accessible at https://www.podia.com/terms, this Privacy Policy, and where applicable, the EU Data Processing Addendum, available at https://www.podia.com/privacy. We disclaim responsibility for the information of others that you provide to us in the course of your use of the Services.

    In order to collect payments on your behalf from your customers, and provide payments to you, we, using Stripe as a third-party payment processor, collect payment information from you, your attendees and customers, your vendors, and other parties to whom we provide payments on your behalf and from whom we collect payments on your behalf. This information is used solely to collect and provide payments related to the Services, and is only stored by Stripe. You should review the terms of service and privacy policies of Stripe, available at https://stripe.com/us/legal & https://stripe.com/us/privacy.

    Information we receive from third party sources:

    We have built services from some third parties into the Site, and those third parties provide us with Personal Data about you, such as the following:

    • contact information, such as your name and email address, that you authorize us to collect from third party services such as Facebook;

    • Information from third party social networking sites, including your name, your social networking site user ID, location, sex, birth date, email, profile picture and your friends’ user IDs;

    • Information from our partners, such as those that offer courses, services, or products through our Services;

    • Publicly available information;

    • Information from advertising networks, analytics providers, and search information providers.

    Information we automatically collect when you use our Services:
    Some Personal Data is automatically collected when you use our Services, including:

    • Log data (e.g., your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information);

    • Usage data (e.g., information about the time, frequency, and duration of your use of the Services);

    • Device information (e.g., hardware model, operating system and version, unique device identifiers, and mobile network information);

    • Information collected via cookies, web beacons, and other tracking technologies (please see our “Cookies and Tracking Technologies” section below for more information).

    How Do We Use Your Personal Data?
    We process Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:

    • Create and manage user accounts and profiles;

    • Process transactions and send related information such as confirmations and invoices;

    • Provide customer support and respond to requests, questions, and feedback;

    • Send marketing and promotional communications;

    • Monitor and analyze usage, trends, and activities;

    • Improve the Services and develop new products, services, features, and functionality;

    • Protect against, identify, and prevent fraud and other unlawful activity;

    • Comply with legal obligations.

    How and With Whom Do We Share Your Personal Data?
    We may share your Personal Data with the following categories of third parties:

    • Service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance;

    • Business partners with whom we jointly offer products or services;

    • Law enforcement, government authorities, or other third parties if required by law or reasonably necessary to protect the rights, property, and safety of us or others;

    • In connection with a merger, sale, financing, or acquisition of all or a portion of our business.

    Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Services.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

    Data Retention
    We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    Security of Your Personal Data
    We take reasonable administrative, technical, and physical measures to help protect Personal Data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

    Your Data Protection Rights (GDPR)
    If you are a resident of the European Economic Area (EEA) or other regions with laws governing data collection and use, you may have certain rights with respect to your Personal Data, including:

    • The right to access, update or delete your information;

    • The right of rectification;

    • The right to object;

    • The right of restriction;

    • The right to data portability;

    • The right to withdraw consent.

    To exercise these rights, please contact us at hello@podia.com.

    Children’s Privacy
    Our Services are not directed to individuals under 13. We do not knowingly collect Personal Data from children under 13. If we become aware that a child under 13 has provided us with Personal Data, we will delete such information from our files as soon as possible.

    Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided one) or by posting a notice on our Services prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

    Contact Us
    If you have any questions about this Privacy Policy, please contact us: